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Terms and Conditions

Company Name:

Rockbottom Music Limited,

68-70 London Road,




Company Reg No: 04049226


Registered Office address:

Salatin House,

19 Cedar Road,




UK VAT Registration Number: 250 7560 15


Terms and conditions for purchase of products.


Payment must be received in full before any goods can be dispatched.

All Prices are quoted in UK Pounds (£) and include all Taxes & VAT.

Payment will only be accepted in UK Pounds (£). All payments will be processed in the UK.

This does not affect your statutory rights.

DeliveryResponsibility for ownership of the goods passes to purchaser once we have delivered them.

Unless otherwise advised, delivery will be made by a fully-insured courier service, within normal business hours. A signature at this address will be required, delivery estimates do not include SaturdaySundays

The charge for delivery will be shown at the final checkout stage before final submission. Unfortunately Rockbottom cannot guarantee delivery times or dates. The delivery charge shown is a standard charge from our courier and does not constitute a guarantee of delivery date from the time you have placed an order.

All delivery times and dates are subject to stock availability and backlog.

Unfortunately Rockbottom can in no circumstances therefore compensate for delayed orders or any other consequential loss arising there after.


This does not affect your statutory rights.

Our contract when you place an order to purchase a product from rockbottommusic.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you (the “Dispatch Confirmation E-mail”). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

Cancellation procedure: You are free to cancel any order or any product before payment has been taken free of charge.

Product purchase cancellation requests must be sent to sales@rockbottommusic.co.uk with the order reference in the email.

Any transportation costs for cancelled orders must be paid by the purchaser, except in instances where the goods supplied are faulty, have been supplied in error, or miss-described by the seller. We can arrange collection of a cancelled order on behalf of the purchaser, and a collection charge will be confirmed when the collection is arranged.

Orders cannot be cancelled where the goods have been altered by the purchaser in any way from the original condition or in the way the product was designed to be used.

This does not affect your statutory rights.

7 Day Money Back Guarantee In accordance with the Distance Selling Regulations, any goods can be returned for any reason within 7 working days for a refund, less carriage costs. Returned goods must be in their original condition and packaging. If you decide that you do not wish to keep an item you can either return it to us yourself, or contact us and we will arrange collection. The average cost for a collection is £25.

Please note that this Money Back Guarantee does not apply to software that has been opened (see below) or hardware that includes software as part of the package, where the software component has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened.

For Health and Safety reasons some products such as headphones, microphones, earphones, in-ear monitoring products that have been used or where the hygienic seal has been removed or broken cannot be returned unless faulty.

Returns and RefundsRefunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately, once we have received the goods back and inspected them. It normally takes 3-5 working days for the funds to show on the customer’s Goods Goods purchased cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.

The customer has a duty to take reasonable care of the products while in their possession and during the cancellation period to maintain them in the condition in which they were supplied by us, Rockbottom.

If goods are damaged or use of the goods has gone beyond the right to reasonably inspect and assess the goods, we reserve the right to seek recompense.

The customer has a duty to re-package any returned goods in such away as to avoid any damage to the goods whilst in transit back to Rockbottom please use the original packaging if at all possible. If the original packaging is not used the goods must be packaged in such a way that provides the same or equal protection as the original packaging. If this duty to pack the returned goods in an appropriate manner is not met Rockbottom reserve the right to return the goods to the customer or to seek recompense.

Faulty Goods: Within 28 days of the date of delivery, we will arrange for the collection and replacement of faulty goods. Outside of 28 days from the date of delivery, we will arrange from the return of faulty goods from us to the manufacturers for repair, under the terms of manufacurer’s warranty. This policy is invalidated if the goods have been altered in any way from their original condition, or if the fault is due to misuse by the purchaser.Orders for software products or hardware that includes software as part of the package, cannot be refunded once the software has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened. If further clarification is required on our Returns Policy regarding software and audio/video content, please email: sales@rockbottommusic.co.uk

Please note that custom/bespoke orders are not covered by the Distance Selling Regulations. A non-refundable deposit will be required on placing a custom made or bespoke item on order. After full payment is taken and the item is shipped a refund/exchange or customer credit can only be offered if the item has a manufacturing fault or if transit damage has been reported and confirmed.

This does not affect your statutory rights.

WEEE RegulationsThe Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Rockbottom and other electrical retailers are is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol.

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

For further information concerning WEEE regulations, please visit http://www.vca.gov.uk/enforcement/weee-enforcement.asp and http://www.vca.gov.uk/enforcement/weee-advice-to-householders.asp